FAQS

I just placed an order, when will it ship?

Please allow 24-72 hours processing time for your order to ship out, average shipping times are 7- 21 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been shipped. If you don't have a tracking number after 5 business days please email us at dee@lifestylelivin.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100% money back guarantee if the product is defective or damaged on arrival. Please take a picture showing the damaged or defective item in other to get your refund. We give you 14 days to send it back to us for a full refund. You must however, ship it back to us at your own expense. Once we have received the product, we will refund the full amount to your original payment method. Please Include a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check that the address given is wrong, please notify us via email at dee@lifestylelivin.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refunds will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-21 business days. 

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to dee@lifestylelivin.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.